8. Returns, sale items, and refunds
For ordinary change-of-mind returns, request a return within 14 days after delivery. Items must be unworn, unused, and returned with their original packaging and included components.
Sale-priced items follow the same rule unless a lawful final-sale restriction was clearly disclosed before purchase. No additional hygiene, custom-item, or final-sale restriction will be imposed retroactively.
Start a request through your FTB account or email support@forthebetter.shop if you checked out as a guest or cannot access the account. Provide your order details and reason.
We may reasonably request photographs to assess condition, damage, or an incorrect item. A receipt, order confirmation, or other reliable purchase record can establish the purchase.
Obtain return instructions before sending merchandise; the approved return address may differ from other FTB addresses.
For an accepted change-of-mind return, the customer pays the disclosed return-postage cost, and an original shipping service already supplied is not refunded unless the offer or applicable law requires it. There is no standard restocking fee.
FTB covers reasonable approved return costs for a defective, damaged-on-arrival, or incorrectly supplied item. Report those problems promptly; the 14-day change-of-mind window does not shorten mandatory defect, warranty, or other legal remedies.
Approved monetary refunds return to the original payment source after inspection, unless you expressly agree to an available store-credit alternative.
We process approved refunds promptly and within any applicable legal deadline; your provider may take additional time to display the credit. Direct exchanges are not guaranteed; a return and new order may be necessary.
Written copies of the return rules are available by email. For split wallet/card orders, each portion is addressed under the original payment allocation; there is no double refund.