1. Who we are and when these Terms apply
These Terms govern the For The Better (FTB) online store at forthebetter.shop and its customer accounts, FTB Wallet, Inner Circle community, and other customer features when offered. “FTB,” “we,” and “us” mean the operator of the For The Better store. Contact us at support@forthebetter.shop or through the Contact page on the store.
When you place an order or affirmatively accept these Terms for an account or feature, you agree to the version presented to you. A privacy notice explains information practices; accepting these Terms does not, by itself, consent to optional tracking or marketing. A topic filter, summary, or search result is a reading aid, not a replacement for the full applicable terms.
Specific product disclosures, the Shipping and Returns policies, and the published rules of a particular promotion supplement these Terms. An expressly disclosed offer-specific provision controls that offer where lawful. Mandatory consumer rights always prevail. New terms do not retroactively remove rights attached to a completed purchase or an already-earned reward.
2. Accounts, age, and account security
To place an order independently, you must have reached the legal age of majority where you live and be authorized to use the payment method. A parent or legal guardian may purchase for a minor using the adult’s own account and payment information. Teen use of account or community features requires appropriate adult permission and any additional eligibility stated for the feature. Children under 13 must not register, enter games, or submit personal information through FTB.
Provide accurate account and order information, keep your sign-in credentials and verification codes private, and tell us promptly about suspected unauthorized access. You are responsible for activity you authorize, but these Terms do not make you automatically responsible for every fraudulent act committed against your account.
Do not sell accounts, impersonate another person, or use multiple identities to evade reward limits. Membership and wallet ownership are tied to the actual account, not merely to an email address entered at checkout.
3. Products, photographs, sizing, and Crown concepts
Read the product description, size information, materials, care instructions, options, price, and availability before ordering. Screen settings and photography can affect color appearance; this does not excuse a materially inaccurate description or an incorrect item. A mockup, sketch, sample, or concept must be identified as such and is not a promise that a finished item is available.
FTB Crown may display concepts and work in development as well as purchasable products. Only an expressly offered product with valid ordering controls is available for purchase. Concepts, proposed release dates, and membership previews do not create inventory or a right to buy.
Follow product labels and warnings, including ingredient and use information for cosmetic products.
5. Preorders and shipping delays
A preorder is an order for merchandise not yet ready for ordinary fulfillment. Unless the checkout expressly says otherwise, payment is taken when you place the preorder. The product page and checkout must explain the expected shipment or release timing before payment. A release date and a carrier delivery date are not the same thing.
We will ship within the timeframe promised for the order. If no shipment timeframe is stated, the applicable default under the FTC merchandise-order rule is generally 30 days.
When shipment will be delayed, we will provide the required notice, revised information, and opportunity to consent to the delay or cancel for a prompt refund. We will obtain renewed consent where required; we will not rely on indefinite silence to keep a delayed order open.
Some preorder and in-stock items require separate checkouts. If we accept a mixed order, its fulfillment timing must be disclosed before payment. You are not required to accept a materially different item or store credit instead of a legally required refund.
6. Shipping, delivery, and approved pickup
FTB ships to the destinations accepted at checkout. Available destinations, services, and charges are confirmed before payment; a website visit does not mean delivery is available to every location.
Ordinary in-stock orders are generally packed within 1–2 business days after payment clears; heavy-volume drops may require one additional business day. A specifically disclosed preorder or processing timeframe controls the affected order. Carrier transit time is additional unless the stated delivery estimate says otherwise.
Where the advertised standard-shipping offer applies, eligible orders over $100 receive the shipping benefit shown at checkout; the qualifying amount is after discounts and before tax. The destination and selected service must qualify for that offer. Express upgrades, service restrictions, and separately approved member offers are shown before payment.
We do not impose an undisclosed shipping surcharge after purchase merely because our fulfillment cost changes.
Provide a deliverable address. If an address is wrong or tracking shows a missing or damaged shipment, contact support@forthebetter.shop promptly with your order details. We will investigate with the carrier where appropriate. A tracking scan alone does not eliminate rights you have under applicable law.
Pickup or local handoff is available only when FTB approves and provides specific instructions; do not travel to a presumed business or pickup address.
7. Changes and cancellation requests
Contact us as soon as possible to request a cancellation or a change of item or address. We may be unable to change an order once packing or shipment has progressed, but any statutory cancellation rights remain intact.
Include your order number and checkout email; do not send full payment credentials.
If we cancel an order we cannot fulfill, we will refund the appropriate amount, including related charges when required. A cancellation request does not authorize a second charge.
If a payment or wallet reservation is still processing, we first establish its status so the same amount is neither charged nor refunded twice.
8. Returns, sale items, and refunds
For ordinary change-of-mind returns, request a return within 14 days after delivery. Items must be unworn, unused, and returned with their original packaging and included components.
Sale-priced items follow the same rule unless a lawful final-sale restriction was clearly disclosed before purchase. No additional hygiene, custom-item, or final-sale restriction will be imposed retroactively.
Start a request through your FTB account or email support@forthebetter.shop if you checked out as a guest or cannot access the account. Provide your order details and reason.
We may reasonably request photographs to assess condition, damage, or an incorrect item. A receipt, order confirmation, or other reliable purchase record can establish the purchase.
Obtain return instructions before sending merchandise; the approved return address may differ from other FTB addresses.
For an accepted change-of-mind return, the customer pays the disclosed return-postage cost, and an original shipping service already supplied is not refunded unless the offer or applicable law requires it. There is no standard restocking fee.
FTB covers reasonable approved return costs for a defective, damaged-on-arrival, or incorrectly supplied item. Report those problems promptly; the 14-day change-of-mind window does not shorten mandatory defect, warranty, or other legal remedies.
Approved monetary refunds return to the original payment source after inspection, unless you expressly agree to an available store-credit alternative.
We process approved refunds promptly and within any applicable legal deadline; your provider may take additional time to display the credit. Direct exchanges are not guaranteed; a return and new order may be necessary.
Written copies of the return rules are available by email. For split wallet/card orders, each portion is addressed under the original payment allocation; there is no double refund.
9. FTB Wallet and store credit
FTB Wallet is an account-bound store-credit feature, not a bank account, deposit, investment, or promise of cash. Where enabled, it holds authorized promotional gifts, earned rewards, goodwill credits, and eligible store-credit refunds.
Customers cannot top up the wallet, transfer credit to another customer, sell wallet balances, or withdraw cash, except where a payment or cash redemption is required by law.
You choose whether to apply eligible available credit at checkout. Wallet credit is a payment source, not an additional merchandise discount. Your card covers the remaining balance; if valid wallet credit covers the full total, no card payment is necessary.
Reserved credit is temporarily unavailable to another checkout. If an order is not completed, the reservation is released once the payment outcome is safely established. A page timeout does not immediately prove the payment failed.
Promotional credits may have clearly disclosed eligibility or expiration terms recorded when awarded. We will not add an undisclosed expiration date to existing credit.
Refund-issued credit is recorded separately and is not subjected to an arbitrary promotional expiration rule. Applicable stored-value and refund rights prevail over labels used in the interface.
Credits already spent are handled through the relevant order-refund process. Canceling an account or membership does not automatically erase legitimate refund credit or rights to a refund. Contact support about access to remaining credit.
Incorrect or fraudulent credits may be corrected through documented review, but a suspected issue does not authorize a secret card charge, an unsupported negative balance, or forfeiture of unrelated legitimate funds.
10. Inner Circle membership and benefits
Inner Circle is invitation-only. Authorized FTB staff assign, change, revoke, or set an expiry for A-Lister, B-Lister, or C-Lister status.
Membership is not purchased, transferable, or a staff role. Shopping, points, and participation do not automatically grant a tier.
Only benefits published as active for your account and the applicable program version are available. Draft benefits, previews, and inactive features are not current offers.
Tier-specific discounts, shipping offers, early access, rewards, and any exclusions are explained with the relevant benefit. A higher tier does not automatically give access to another tier’s private discussions.
We may change future benefits or suspend future enrollment with notice appropriate to the change. We will not retroactively rewrite a paid order or already-earned reward contrary to its terms or the law.
Membership restrictions used for safety or misuse must be proportionate; you may request review at support@forthebetter.shop.
11. Birthday information and reward eligibility
Providing a birthday for a benefit is optional. Confirm the correct month and day. Once confirmed for reward purposes, a correction requires the support-review process rather than repeated self-service editing.
We may keep the minimal change and award history needed to prevent duplicate issuance, subject to the Privacy Policy and applicable deletion rights.
Any advance-confirmation period, eligible-membership period, leap-day treatment, reward amount, and expiration are stated in the applicable published benefit.
One birthday entitlement does not become several because a date is corrected, a tier changes, an email changes, or membership is ended and restored.
A legitimate correction is not, by itself, evidence of fraud. Removing a birthday stops future use for that benefit but does not manufacture a new unused reward entitlement.
Submitting a false date or repeatedly opening accounts to obtain extra birthday credits is prohibited.
Support can correct a genuine mistake through the approved review process, but correction does not guarantee an immediate award or renew a used entitlement. We do not require government identification as a routine condition of receiving a small birthday benefit.
12. Referral rewards
A referral registration, click, or abandoned cart does not earn money.
An eligible referrer earns the stated reward only after the invited new customer completes the qualifying purchase and the published qualification and review conditions are met. The applicable offer explains any minimum, hold period, exclusions, and treatment of refunds or disputes.
Self-referrals, fabricated identities, duplicate attribution, coordinated purchase-and-refund schemes, and attempts to fund an endless referral chain with promotional credit are prohibited.
Legitimate household members are not automatically disqualified merely for sharing an address or network.
Do not send unsolicited bulk invitations or upload another person’s contacts without permission. Clearly disclose that you may receive a benefit when recommending FTB through a rewarded referral.
A referral is credited once through the authorized reward record. The referrer receives eligibility and reward information, not the invitee’s complete address, payment details, or private order history.
13. Coupons, points, games, and promotional rules
Each offer’s published rules determine its eligibility, entry limits, prize, duration, exclusions, and redemption method.
Coupon codes, contribution points, wallet credit, and shopping loyalty measures are separate; one is not automatically convertible to another. A coupon’s unused value is not carried forward unless its terms say so, while valid wallet balances follow their recorded credit terms.
For free chance-based FTB games, no purchase is required and buying does not improve the odds.
Separate official rules must identify the eligible audience, method of entry, prize, odds or method of determining them, and relevant dates or round conditions. These general Terms do not replace those rules or represent that every promotion is available in every location.
The actual award may be a code or wallet credit as specifically stated for the entry; we will not silently change an earned prize from one form to another.
Use only the permitted number of entries. Bots, fabricated accounts, exploitation of technical errors, and attempts to bypass entry limits are prohibited.
Testing and staff simulation must not divert prizes intended for customers. A visual animation is not proof of an award; the recorded eligible result controls, with support review for errors. A notice or email retry does not create a second reward.
14. Community content, reviews, and design submissions
You retain ownership of content you submit. You give FTB a nonexclusive, royalty-free license to host, store, format, moderate, and display that content only as reasonably necessary for the audience and feature you selected.
You must have the rights and permissions needed to submit it, including permission concerning other people’s images or information.
A public review is public. A private group submission is available to the permitted audience and authorized moderators, but other participants may copy or share material despite our rules.
Do not upload confidential information that you cannot afford to disclose. Access restrictions are not a promise of end-to-end encryption or absolute confidentiality.
Submitting a private photo, Spotlight request, or design does not automatically authorize its use in advertisements or transfer ownership for manufacturing. Additional public promotion or commercial use outside the submission’s stated purpose requires an appropriate separate permission or agreement.
We may retain legally necessary records and backups after removal, but this license is not a perpetual right to advertise with removed private content.
Honest negative reviews are allowed. We do not require positive sentiment or removal of criticism in exchange for a refund or support. Any permitted review incentive must be disclosed and cannot require a favorable opinion.
We may remove threats, unlawful content, spam, deceptive impersonation, or disclosures of others’ private information, but not merely because a review is unfavorable.
For a claimed copyright or other intellectual-property violation, send support@forthebetter.shop the location of the material, the work or right involved, your contact details, and a clear explanation of your authority and concern.
We review substantiated notices and may restrict disputed content while investigating. Do not submit a knowingly false complaint. This contact process is not a representation that FTB has registered a statutory copyright safe-harbor agent.
15. Security, misuse, and fair investigation
Do not bypass access controls, steal credentials, inject malicious code, interfere with checkout, exploit vulnerabilities for money or goods, scrape private data, spam users, or evade a suspension.
Do not manipulate inventory, payment, membership, or reward records. Lawful consumer reviews, good-faith complaints, and legally protected activity are not prohibited by this section.
We may rate-limit requests, verify an account or payment, hold a disputed promotional award, or restrict activity when reasonably necessary to protect users and the store.
Where appropriate, we will explain how to seek review. We distinguish a suspicious signal from confirmed fraud and do not treat a shared IP address alone as proof.
Financial adjustments remain traceable. Legitimate disputes and chargeback rights are not waived.
These restrictions do not prohibit ordinary search-engine indexing of public pages, assistive technology, or security testing expressly authorized by FTB. They do not grant permission to test private or payment systems without authorization.
You remain responsible, to the extent provided by law, for harm caused by your intentional unlawful misuse; this does not require you to indemnify FTB for its own negligence or wrongdoing.
16. Account notices, marketing, and privacy
We use the email address associated with your account or order for confirmations, security notices, fulfillment updates, and relevant reward information. Keep it current.
Important records may also be visible in your account. You may keep copies of these Terms and your order details.
Optional marketing choices are separate from account administration. You may unsubscribe from marketing without losing an otherwise eligible membership or reward.
The Privacy Policy explains the information we collect, service-provider disclosures, browser storage, and privacy requests.
Merely accepting these Terms does not authorize unrelated marketing, public reuse of private submissions, or optional tracking.
17. FTB content and third-party services
FTB names, logos, artwork, website code, and other FTB-owned material remain owned by FTB or its licensors.
You may use the storefront for legitimate browsing, shopping, and account activities. You may not present yourself as an authorized FTB seller or copy FTB branding for commercial use without permission. This does not restrict fair use or other nonwaivable rights.
Independent payment services, carriers, and external websites may have their own terms and privacy practices. A link is not a guarantee or endorsement.
FTB remains responsible for the obligations it has undertaken to its customers; using a service provider does not by itself eliminate those obligations.
18. Service availability and responsibility
We use reasonable care to operate the store, but cannot promise that every feature will be uninterrupted or that all devices will display identically.
If an interruption affects a payment, order, or reward, we will use the recorded evidence to investigate and resolve it. Outages do not eliminate payment-refund duties or applicable shipment-delay rights.
To the extent permitted by applicable law, neither party is responsible for remote, unforeseeable consequential losses arising from ordinary use of the site.
Nothing in these Terms excludes liability or remedies that cannot lawfully be excluded, including applicable product, privacy, consumer-protection, personal-injury, fraud, gross-negligence, or willful-misconduct rights.
No provision requires you to indemnify FTB for its own wrongdoing or give up a statutory warranty.
19. Complaints, governing law, and changes
Contact support@forthebetter.shop with a clear description and relevant order or account reference so we can try to resolve a problem.
Informal discussion is encouraged, not a condition that prevents a lawful complaint, payment dispute, regulator report, or timely legal claim.
New York law governs these Terms to the extent permitted by law, without removing mandatory protections available where you live. A claim may be brought in a court with lawful jurisdiction, including an available small-claims court.
These Terms do not impose mandatory arbitration or a class-action waiver.
If one provision is unenforceable, the remaining provisions continue where lawful. We may revise Terms prospectively and will identify the effective version and provide notice or seek renewed agreement where required.
The version accepted for an existing transaction remains available. This version takes effect on the date displayed for it in the FTB Policy Center. Its publication does not retroactively replace a different version accepted for an earlier transaction.