5. Preorders and shipping delays
A preorder is an order for merchandise not yet ready for ordinary fulfillment. Unless the checkout expressly says otherwise, payment is taken when you place the preorder. The product page and checkout must explain the expected shipment or release timing before payment. A release date and a carrier delivery date are not the same thing.
We will ship within the timeframe promised for the order. If no shipment timeframe is stated, the applicable default under the FTC merchandise-order rule is generally 30 days.
When shipment will be delayed, we will provide the required notice, revised information, and opportunity to consent to the delay or cancel for a prompt refund. We will obtain renewed consent where required; we will not rely on indefinite silence to keep a delayed order open.
Some preorder and in-stock items require separate checkouts. If we accept a mixed order, its fulfillment timing must be disclosed before payment. You are not required to accept a materially different item or store credit instead of a legally required refund.
6. Shipping, delivery, and approved pickup
FTB ships to the destinations accepted at checkout. Available destinations, services, and charges are confirmed before payment; a website visit does not mean delivery is available to every location.
Ordinary in-stock orders are generally packed within 1–2 business days after payment clears; heavy-volume drops may require one additional business day. A specifically disclosed preorder or processing timeframe controls the affected order. Carrier transit time is additional unless the stated delivery estimate says otherwise.
Where the advertised standard-shipping offer applies, eligible orders over $100 receive the shipping benefit shown at checkout; the qualifying amount is after discounts and before tax. The destination and selected service must qualify for that offer. Express upgrades, service restrictions, and separately approved member offers are shown before payment.
We do not impose an undisclosed shipping surcharge after purchase merely because our fulfillment cost changes.
Provide a deliverable address. If an address is wrong or tracking shows a missing or damaged shipment, contact support@forthebetter.shop promptly with your order details. We will investigate with the carrier where appropriate. A tracking scan alone does not eliminate rights you have under applicable law.
Pickup or local handoff is available only when FTB approves and provides specific instructions; do not travel to a presumed business or pickup address.
7. Changes and cancellation requests
Contact us as soon as possible to request a cancellation or a change of item or address. We may be unable to change an order once packing or shipment has progressed, but any statutory cancellation rights remain intact.
Include your order number and checkout email; do not send full payment credentials.
If we cancel an order we cannot fulfill, we will refund the appropriate amount, including related charges when required. A cancellation request does not authorize a second charge.
If a payment or wallet reservation is still processing, we first establish its status so the same amount is neither charged nor refunded twice.